FRAPP

Terms of Service

Effective date: 2026-08-06. By creating an account or using FRAPP, you agree to these Terms and our Privacy Policy.

1. Who we are

FRAPP is operated by Frapp LLC (“FRAPP”, “we”, “us”), 1231 E Mayfair Ave, Orange, CA 92867. You can reach us at verification@thefrappapp.com.

FRAPP is not affiliated with, endorsed by, or sponsored by Chapman University. Chapman University's name and marks belong to Chapman University.

2. The service

FRAPP is a campus social and events app for an adults-and-older-teens college community on the App Store. Students discover campus events, RSVP, message friends, and use Campus Pulse (anonymous crowd heat). Creators may publish events and use paid Creator tools via Apple In-App Purchase. Paid tickets for real-world events are processed by Stripe.

3. Eligibility

You must be at least 16 years old and a college student or campus event host. Every account — student and creator alike — must register with a Chapman University .edu address. One person per account. Do not share passwords.

A student account can be switched to a host (creator) account from within the app at no charge. Switching is one-way: because a host owns events, ticket types and orders, we do not convert a host account back to a student account.

4. Zero-tolerance for objectionable content and abusive users

FRAPP has zero-tolerance for objectionable content and abusive users. You may not post, send, or promote:

• Bullying, harassment, threats, or targeting of named people
• Hate speech or slurs
• Sexual content or nudity
• Advertising or offering alcohol to anyone under 21, or soliciting underage drinking
• Illegal activity, spam, scams, or impersonation

These rules are detailed in our Community Guidelines. Violations can lead to content removal, temporary suspension, or a permanent ban. We aim to review the report queue within 24 hours during the school term.

Before they are published or sent, public posts, comments, stories and direct messages are screened by automated text classifiers, and uploaded images are screened by a third-party image-moderation provider. We act on reports. We do not promise that every violation is detected or removed, and no screening catches everything — please keep reporting what you see. Our Privacy Policy names the providers involved.

5. Reporting & blocking

Use in-app Report and Block tools on posts, events, comments, stories, profiles, and chats. Public content is auto-hidden pending review once enough independent reports come in (see the Community Guidelines for how reports are weighted). You can also email verification@thefrappapp.com.

6. Your content

You keep ownership of content you create. You grant FRAPP a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, adapt for formatting, and moderate that content for the purpose of operating and promoting the service. The licence ends when you delete the content or your account, except for copies retained as described in the Privacy Policy and for content others have re-shared. You are responsible for having the rights to anything you upload.

7. Hosting events

If you host an event on FRAPP, you additionally represent and agree that:

• You have the authority to host the event and to sell admission to it, and you hold any permit, licence, or venue permission the event requires.
• Your event listing is accurate as to date, time, location, price, and what a ticket entitles the buyer to.
• You will not sell, serve, or advertise alcohol to anyone under 21, and where your event involves alcohol you are solely responsible for age verification at the door. FRAPP's age signals are not an age-verification service for alcohol.
• You are responsible for the safety and conduct of your event, and for honouring the admission you sold.
• You are responsible for your own taxes on what you earn, and for providing any tax information we are required to collect before we can pay you out.

You indemnify FRAPP for your event as described in section 12.

8. Subscriptions & tickets

• Posting events is free. Creating a host account is free, and publishing an event and issuing free tickets or RSVPs costs nothing.
• Creator subscription: billed by Apple as an auto-renewing In-App Purchase. It unlocks paid ticket sales, the door scanner, and event discount codes once a host passes the free selling tier. Manage or cancel in Apple ID → Subscriptions. Price and duration are shown at the point of purchase in the app and on the App Store product page.
• Event tickets: real-world goods and services, processed by Stripe. FRAPP is the merchant of record.
• Service fee: ticket prices are set by the host. FRAPP adds a service fee — currently 5% of the ticket price plus $0.30 — which is shown to you as part of the total before you pay. The service fee is not refunded on a refund you request. If the host cancels the event, the service fee is refunded to you in full along with the ticket price.
• Refunds: you can request a refund up to 24 hours before the event start time, provided your ticket has not already been scanned at the door. Scanned tickets are not refundable. This deadline is set by FRAPP and is the same for every event on the platform. Contact support if a charged ticket never appears in your wallet.

9. Disclaimers

FRAPP is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Campus events are organised by hosts — verify details yourself. We do not guarantee uninterrupted or error-free service. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

10. Limitation of liability

To the extent allowed by law, FRAPP will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or opportunity, arising out of or relating to the service, even if we have been advised of the possibility.

Our total liability arising out of or relating to the service is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, excluding amounts paid to Apple or Stripe that we do not retain, or (b) one hundred U.S. dollars ($100).

Nothing in these Terms limits liability that cannot be limited by law, including for fraud, gross negligence, wilful misconduct, or death or personal injury caused by our negligence. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Termination

You may delete your account in Settings at any time. Deleting your FRAPP account does not cancel an Apple subscription. Apple bills the Creator subscription, so you must cancel it separately in Settings → your name → Subscriptions on your device, or Apple will keep charging you.

We may suspend or terminate accounts that violate these Terms or the Community Guidelines. If we suspend or ban your account, tickets you have already bought remain yours: you keep access to them in your wallet and you keep your normal refund rights under section 8.

12. Indemnity

You will defend, indemnify, and hold harmless FRAPP and its officers, directors, employees, and agents from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or relating to: (a) content you post, send, or upload; (b) your use of the service; (c) your breach of these Terms or of any law; (d) your infringement of anyone's rights; and (e) if you host an event, that event — including injury, property damage, alcohol served or consumed, permits, and anything you told your attendees.

We will notify you of any claim we seek indemnity for, and you may not settle it in a way that admits fault on our behalf or binds us without our written consent.

13. Dispute resolution — arbitration and class waiver

13.1 Talk to us first. Before starting an arbitration or a lawsuit, email verification@thefrappapp.com with a description of the dispute and the relief you want. We will do the same for a dispute we have with you. If it is not resolved within 60 days, either of us may proceed.

13.2 Agreement to arbitrate. Except as stated in 13.3 and 13.6, you and FRAPP agree that any dispute, claim, or controversy arising out of or relating to these Terms or the service will be resolved by binding individual arbitration, and not in court. This includes disputes about the formation, scope, or enforceability of this arbitration agreement, except that a court decides whether the class waiver in 13.5 is enforceable.

13.3 Exceptions. Either of us may bring an individual claim in small-claims court if it qualifies, and either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorised access to the service.

13.4 How arbitration works. Arbitration is administered by JAMS under its Streamlined Arbitration Rules (or, if JAMS is unavailable, by another established administrator you and we agree on), before one arbitrator, in Orange County, California, or — at your election — by telephone, by video, or on written submissions only. The Federal Arbitration Act governs this section. The arbitrator may award the same individual relief a court could. Where the arbitration rules make us responsible for filing and administrative fees for consumer claims, we will pay them.

13.5 Class waiver. You and FRAPP each waive the right to a jury trial and the right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — proceeds in court, and the rest of this section still applies.

13.6 Your right to opt out. You can opt out of section 13 by emailing verification@thefrappapp.com with the subject line “Arbitration opt-out” within 30 days of first accepting these Terms, including your name and the email on your account. Opting out does not affect anything else in these Terms, and it will not affect your account.

13.7 Coordinated filings. If 25 or more similar arbitration demands are filed by or with the help of the same lawyers or coordinated group, the demands will be administered in staged batches of no more than 50, and the limitation period is tolled for demands awaiting their batch.

13.8 Survival. This section survives termination of your account and of these Terms.

14. Governing law and venue

These Terms and any dispute arising out of them are governed by the laws of the State of California, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and FRAPP consent to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, California. This does not deprive you of the protection of mandatory consumer-protection laws of the place where you live.

15. Changes to these Terms

We may update these Terms. When we do, we change the effective date at the top of this page. If a change is material, we will give notice in the app or by email to the address on your account before it takes effect, and — where the law requires it — ask you to accept the new version. Continuing to use FRAPP after a change takes effect means you accept it; if you do not, delete your account. We keep a record of which version of these Terms your account accepted, and when.

16. General

Severability. If any provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed if it cannot be, and the rest stays in force.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

Entire agreement. These Terms, the Privacy Policy, and the Community Guidelines are the entire agreement between you and FRAPP about the service, and replace any earlier version.

Force majeure. Neither of us is liable for a failure to perform caused by something outside our reasonable control.

Survival. Sections 6, 9, 10, 12, 13, 14, and 16 survive termination.

17. Apple App Store terms

These terms apply to the FRAPP iOS app obtained from the Apple App Store, and are required by Apple:

• This agreement is with us, not Apple. These Terms are between you and Frapp LLC only. Apple is not a party to them and is not responsible for the app or its content.
• Scope of licence. Your licence to use the app is a non-transferable licence to use it on any Apple-branded device you own or control, as permitted by the App Store Usage Rules in the Apple Media Services Terms and Conditions.
• Maintenance and support. We are solely responsible for providing maintenance and support for the app. Apple has no obligation to furnish any maintenance or support.
• Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Product claims. We, not Apple, are responsible for addressing any claims relating to the app or your possession and use of it, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer-protection or similar legislation.
• Intellectual property claims. If a third party claims the app or your use of it infringes their intellectual property, we, not Apple, are responsible for the investigation, defence, settlement, and discharge of that claim.
• Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Contact. Questions, complaints, or claims about the app should go to Frapp LLC, 1231 E Mayfair Ave, Orange, CA 92867, verification@thefrappapp.com.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18. Copyright & DMCA

If you believe content on FRAPP infringes your copyright, send a notice under 17 U.S.C. §512(c)(3) to our designated agent. Your notice must include: your physical or electronic signature; identification of the copyrighted work; identification of the material you say is infringing and where it is on FRAPP; your contact information; a statement that you have a good-faith belief the use is not authorised; and a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorised to act for the owner.

We will remove or disable material that is the subject of a valid notice, and we will notify the person who posted it so they can send a counter-notice under §512(g)(3). Repeat infringers: accounts that are the subject of repeated valid infringement notices are terminated. Misrepresenting that material is infringing can make you liable for damages under §512(f).

19. Contact

Frapp LLC, 1231 E Mayfair Ave, Orange, CA 92867
verification@thefrappapp.com · Support · Privacy · Community Guidelines

Last updated: 2026-08-06 · Operational Terms for the shipping app.